FAQs
Yes, that is our business, we specialise in retail deliveries.
If you are on our set runs, there is no need to book unless you have more than six cartons.
Yes, we have set runs so your stores know when we are coming.
No, if you have two or more stores, we can assist you with store-to-store transfers.
Yes, we are one of the only retail transport companies to still deliver cartons, satchels and garment on hangars.
Yes, we can provide different levels of tracking ability. Call us to discuss your options.
Yes, our client service team is based in Melbourne and only a phone call away.
Yes, we will work closely with you to develop a strategy to move your freight from your local stores to your interstate branches promptly and efficiently.
We can arrange a quote to supply new packing materials however it’s best to use recycled boxes. If you re-use a box, make sure you remove all previous labels — particularly if they are hazardous — otherwise, you might find your package misrouted or held up on route.
Yes, many of our delivery routes collect from one centre and deliver to the next centre on the same day. Contact our team to discuss your requirements further.
Yes, all accounts have a dedicated account manager.
You simply email or call us — click here to our contact page.
You simply email or call us — click here to our contact page.
Yes, if you have a change of season or re-groups we can collect from all around Australia and consolidate.
Yes, that is why we are elite!
Yes, that is why we are elite!
Yes, that is why we are elite!
- Melbourne–Melbourne–Geelong (and all combinations within).
- Adelaide–Adelaide (Rest of SA on call).
- Brisbane–Brisbane–Gold Coast–Ipswich–Toowoomba–Sunshine Coast (and all combinations within).
- Perth–Perth–Rockingham–Mandurah–Bunbury(and all combinations within).
elite logistics australia’s head office is located in Truganina, 20 km west of Melbourne’s CBD. We also have warehouses and services in Adelaide, Perth and Brisbane.
Yes, about 30,000 m2 across multiple warehouses.
Yes, we house state of the art CCTV, alarms and secure inventory management.
Yes, as long as you provide 24-hours notice and follow all safety procedures.
Of course, we are here to assist.
Yes, a lot of our clients currently do this.
Yes, we can manage the total movements of your stock holding into our warehouse.
We can work to onboard new clients within a month. We will work closely with you to fully understand your requirements and to ensure your integration into the elite family is smooth and seamless.
Absolutely! We wouldn’t be a tier 1 warehouse if we didn’t.
We have two sites in Melbourne totalling 30,000 m2 and satellite depots in Adelaide, Brisbane and Perth.
This is our bread and butter. Myers, DJs, The Iconic — the list goes on.
We do all sort of packaging and even create personal gift card notes.
We are close to 50% eCommerce and 50% retail and wholesale.
Our tier 1 WMS will give you all the insights that you need.
Yes, we have partnered with one of Australia’s top tier FMS SAAS.
Yes, we utilise Australia Post, Fastway and Couriers Please for residential deliveries. For all of the national transport B2B companies, see the question below.
DFE, TOLL, StarTrack, Australia Post, TNT, Amarex, Couriers Please, Border Express, Allied, Kings, Capital + another 100.
We take pride in providing a complete solution, we take ownership of all freight related enquiries so you can worry about your business.
Yes, we have saved thousands of dollars for clients who just utilise us for our logistics solutions.
Yes, our multiple carrier platform will allow you to create all consignments in the one environment, including Australia Post, international and all domestic carriers.
We take pride in providing a complete solution — allowing you to spend more time concentrating on your business.
Yes, all accounts have direct access to client services and an account manager.
Yes, we love technology, so we provide our clients amazing insights into their business on a daily, weekly and monthly basis.
Yes, we have access to FedEx, DHL and Australia Post.
We have recently upgraded and partnered with a tier 1 WMS, so you can expect a state of art experience with our WMS.
Yes, all of our clients enjoy some sort of integration — we have yet to come across a system that we can’t integrate with.
We have recently upgraded and partnered with a tier 1 FMS, so you can expect a first-class experience with our FMS.
Yes, we differentiate from our competitors in the 3PL and transport space by utilising business analysts to provide beneficial reports and insights.
Yes, we have Microsoft BI integrated with all of our WMS, FMS and financial packages.
Because we utilise technology, provide outstanding client services and, put simply, we care.
Yes, all accounts have direct access to client services and an account manager.
One–two hours if not immediately.
Yes, each warehouse account has direct access to team leaders.
One–two hours if not immediately.
Yes, all team leaders, supervisors, managers and directors are all readily accessible and love talking to our clients.
Absolutely! All team leaders, supervisors, managers and directors are all readily accessible and love meeting and interacting with our clients.
Yes, there is not one account that our directors do not know and have a relationship with — it’s the elite way.