Do you deliver to shopping centres and high streets?

Yes, that is our business, we specialise in retail deliveries.

How do I book a pick-up?

If you are on our set runs, there is no need to book unless you have more than six cartons.

Do you have dedicated runs?

Yes, we have set runs so your stores know when we are coming.

Do we have to have many retail outlets to use elite’s retail services?

No, if you have two or more stores, we can assist you with store-to-store transfers.

Do you deliver cartons, satchels and garment on hangars?

Yes, we are one of the only retail transport companies to still deliver cartons, satchels and garment on hangars.

Can we get tracking and PODS with the retail service?

Yes, we can provide different levels of tracking ability. Call us to discuss your options.

Is your client service based in Australia?

Yes, our client service team is based in Melbourne and only a phone call away.

Are you able to offer services between our interstate stores?

Yes, we will work closely with you to develop a strategy to move your freight from your local stores to your interstate branches promptly and efficiently.

Does elite supply satchels and boxes?

We can arrange a quote to supply new packing materials however it’s best to use recycled boxes. If you re-use a box, make sure you remove all previous labels — particularly if they are hazardous — otherwise, you might find your package misrouted or held up on route.

Do you provide store-to-store same-day delivery?

Yes, many of our delivery routes collect from one centre and deliver to the next centre on the same day. Contact our team to discuss your requirements further.

Will I have an account manager?

Yes, all accounts have a dedicated account manager.

How do I order labels and stickers?

You simply email or call us — click here to our contact page.

How do I lodge an enquiry?

You simply email or call us — click here to our contact page.

Do you do special projects?

Yes, if you have a change of season or re-groups we can collect from all around Australia and consolidate.

Do you do store-to-store movements?

Yes, that is why we are elite!

Do you do deliveries to DFOs?

Yes, that is why we are elite!

Can you collect from our DC and deliver to our stores?

Yes, that is why we are elite!

What areas do you service with your own retail transport service?
  1. Melbourne–Melbourne–Geelong (and all combinations within).
  2. Adelaide–Adelaide (Rest of SA on call).
  3. Brisbane–Brisbane–Gold Coast–Ipswich–Toowoomba–Sunshine Coast (and all combinations within).
  4. Perth–Perth–Rockingham–Mandurah–Bunbury(and all combinations within).

Where is elite logistics australia based?

elite logistics australia’s head office is located in Truganina, 20 km west of Melbourne’s CBD. We also have warehouses and services in Adelaide, Perth and Brisbane.

Do you have hardstand and pallet racking?

Yes, about 30,000 m2 across multiple warehouses.

Is my stock secure?

Yes, we house state of the art CCTV, alarms and secure inventory management.

Can I visit my product once it is at your 3PL warehouse?

Yes, as long as you provide 24-hours notice and follow all safety procedures.

Can I have collateral inserted into orders?

Of course, we are here to assist.

Can I bring my own branded satchels/cartons?

Yes, a lot of our clients currently do this.

We have stock in another warehouse. How can we relocate to elite's warehouse?

Yes, we can manage the total movements of your stock holding into our warehouse.

How soon can elite logistics onboard my business and go live?

We can work to onboard new clients within a month. We will work closely with you to fully understand your requirements and to ensure your integration into the elite family is smooth and seamless.

Do you conduct stock takes/cycle counts?

Absolutely! We wouldn’t be a tier 1 warehouse if we didn’t.

Where are your 3PLs?

We have two sites in Melbourne totalling 30,000 m2 and satellite depots in Adelaide, Brisbane and Perth.

Can you deliver to EDI compliant retailers?

This is our bread and butter. Myers, DJs, The Iconic — the list goes on.

Do you offer custom packaging solutions?

We do all sort of packaging and even create personal gift card notes.

Can you fulfil both retail and eCommerce deliveries?

We are close to 50% eCommerce and 50% retail and wholesale.

Can I see my stock levels, and order statuses via your web portal in real-time?

Our tier 1 WMS will give you all the insights that you need.

Do you have multiple carrier platforms?

Yes, we have partnered with one of Australia’s top tier FMS SAAS.

Can you fulfil both retail store and eCommerce deliveries?

Yes, we utilise Australia Post, Fastway and Couriers Please for residential deliveries. For all of the national transport B2B companies, see the question below.

What carriers are integrated with your platforms?

DFE, TOLL, StarTrack, Australia Post, TNT, Amarex, Couriers Please, Border Express, Allied, Kings, Capital + another 100.

Do you manage all transport enquiries?

We take pride in providing a complete solution, we take ownership of all freight related enquiries so you can worry about your business.

We don’t require warehouse services, can we use your logistics services solutions?

Yes, we have saved thousands of dollars for clients who just utilise us for our logistics solutions.

Can we create consignments in the one environment?

Yes, our multiple carrier platform will allow you to create all consignments in the one environment, including Australia Post, international and all domestic carriers.

Do you provide client services?

We take pride in providing a complete solution — allowing you to spend more time concentrating on your business.

Will we have an account manager?

Yes, all accounts have direct access to client services and an account manager.

Can we expect daily/weekly/monthly reports?

Yes, we love technology, so we provide our clients amazing insights into their business on a daily, weekly and monthly basis.

Do you offer international shipping services?

Yes, we have access to FedEx, DHL and Australia Post.

Do you have a WMS?

We have recently upgraded and partnered with a tier 1 WMS, so you can expect a state of art experience with our WMS.

Can you integrate with ERPs and WMS?

Yes, all of our clients enjoy some sort of integration — we have yet to come across a system that we can’t integrate with.

Do you have a FMS?

We have recently upgraded and partnered with a tier 1 FMS, so you can expect a first-class experience with our FMS.

Do you have business analysts in your team?

Yes, we differentiate from our competitors in the 3PL and transport space by utilising business analysts to provide beneficial reports and insights.

Do you use Business Intelligence?

Yes, we have Microsoft BI integrated with all of our WMS, FMS and financial packages.

Why are you different to other logistic providers?

Because we utilise technology, provide outstanding client services and, put simply, we care.

Will I have a dedicated account manager?

Yes, all accounts have direct access to client services and an account manager.

What response times can I expect for my operational queries?

One–two hours if not immediately.

Do you have team leaders?

Yes, each warehouse account has direct access to team leaders.

What time can I expect a response to an enquiry?

One–two hours if not immediately.

Can I speak to someone on the phone?

Yes, all team leaders, supervisors, managers and directors are all readily accessible and love talking to our clients.

Can I meet with managers?

Absolutely! All team leaders, supervisors, managers and directors are all readily accessible and love meeting and interacting with our clients.

Can I meet with the directors?

Yes, there is not one account that our directors do not know and have a relationship with — it’s the elite way.

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